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How we protect your account and data

When you open an account with ugo808, your information is protected under our privacy framework and account-security protocols.

Account verification within 24 hoursData encrypted on deposit and withdrawalWithdrawal requests verified before payout
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ugo808 How we protect your account and data
REACH OUR TEAM

Contact paths for legal and account questions

Team online

Live Chat Support

Open the chat widget in the bottom-right corner of the lobby. Our support team responds to account, verification, and policy questions during operating hours. Average response time is under two minutes during peak play times.

Email Support

Send account verification requests, data-access inquiries, or legal questions to [email protected]. We reply within 24 hours with documentation or next steps. Use this channel for formal record requests.

Phone Support

Call our team during business hours for urgent account lockouts or verification delays. We operate a dedicated line for Indonesia-based players and can assist in English. Hold times are typically under five minutes.

SECURITY & DATA

How we safeguard your information

Account Verification

Before your first withdrawal, we verify your identity using your government ID number and phone number. This process completes within 24 hours in most cases. Verification details are encrypted and stored separately from your deposit history.

Deposit & Withdrawal Logs

Every transaction—DANA deposit, OVO transfer, GoPay payment or QRIS scan—is recorded with timestamp and amount. Your full transaction history is visible in the Account → History tab. Withdrawal requests require a second verification step before funds leave our wallet.

Cookie & Device Data

We use cookies to keep you logged in and to track your login device for security alerts. If an account login occurs from a new device or location, we send you a notification. You can review and remove linked devices from Account → Security at any time.

Data Retention & Deletion

We retain your account data, payment history, and game records for five years to comply with reporting requirements where local law permits. After account closure, we delete personal data according to applicable local law timelines. Contact support to request early deletion or a data export.

Payment Partner Security

DANA, OVO, GoPay and QRIS transfers are processed through certified payment gateways. Your card or wallet number is never stored on our servers. ugo808 does not hold or transmit your banking credentials directly.

Policy Change Notifications

If we update our privacy or account terms, we notify you via email and in-app alert at least 14 days before the change takes effect. You can review all current policies from the Legal page within your account dashboard.

Frequently asked questions about your legal rights

Email [email protected] with the subject 'Data Access Request' and your account username. Include your registered phone number and ID number for verification. We provide a full export of your account history, game records, and personal details within five business days, where local law permits this request.

Go to Account → Settings → Close Account. Confirm the closure, and we'll freeze your wallet immediately. Any remaining balance will be transferred to your DANA, OVO, GoPay or QRIS account within 24 hours. Closed accounts cannot be reopened; you may open a new account after 30 days.

We retain full transaction logs, game play records, and account details for five years. This retention supports anti-fraud compliance and local reporting requirements where applicable. After five years, we delete historical game data but may retain minimal account records if local law requires longer retention.

Contact our support team immediately via live chat or email with the transaction ID and date. We investigate fraudulent activity within 48 hours and can reverse disputed transactions if confirmed. Your account will be flagged for enhanced security monitoring while we investigate.

Yes. We accept DANA, OVO, GoPay and QRIS on withdrawal from any account. During your first withdrawal, you'll verify a primary payment method. You can update your withdrawal destination in Account → Payment Methods before submitting a payout request.

All withdrawal requests are verified against your account ID and registered phone number. We send a one-time code to your phone before processing any payout. Funds typically arrive in your DANA, OVO, GoPay or QRIS wallet within 15 minutes once verified, and your bank/wallet issues a receipt.

Your account may be suspended if we detect unusual activity, failed verification, or suspected fraud. You'll receive an email explaining the reason. Contact support to appeal a suspension or provide additional verification. Most appeals are reviewed within 24 hours where local law permits account reinstatement.

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